In the event of the sudden failure of switches, effective disaster recovery management is essential to make failed telephony services available again promptly. Here, in addition to technical expertise, effective reproduction processes and professional crisis management are critical success factors.
SilverEngine offers 24/7 emergency support independently or in collaboration with strategic technological partners.
Our proven approach
Initially, the service levels for emergency management are coordinated with the customer. Based on these parameters, the process and the responsible persons within the process can be established. The design specifications are also defined and implemented in the setup phase. In this phase, the foundation is laid for effective disaster recovery.
The effectiveness of the disaster recovery process established in collaboration with the customer is tested within the framework of several test runs, before the emergency support is put into operation.
Setup and test phase
Establishment of requirements / service-level agreements
Definition of the process and the responsibilities
Creation of the design specifications
Implementation of the specifications
Test run and pilot phase
Practical test, piloting, operational emergency support
Acceptance and processing of incidents
Analysis of errors and error correction
Replacement of defective components
Our technical expertise
SilverEngine has decades of experience in 3rd level technical support as well as emergency support for switches.
Based on this technical and methodological competence, even complex and serious emergency situations can be analyzed and resolved in a short time by neutralization or circumvention measures so that the normal operation can be successfully reestablished. SilverEngine can also use corresponding test fields to support this.
Operational experience in incident handling and emergency support
Experience in crisis management and communication
Standalone tool for efficient and automated data recovery