In the event of the sudden failure of switches, effective disaster recovery management is essential to make failed telephony services available again promptly. Here, in addition to technical expertise, effective reproduction processes and professional crisis management are critical success factors.
SilverEngine offers 24/7 emergency support independently or in collaboration with strategic technological partners.
Our proven approach
Initially, the service levels for emergency management are coordinated with the customer. Based on these parameters, the process and the responsible persons within the process can be established. The design specifications are also defined and implemented in the setup phase. In this phase, the foundation is laid for effective disaster recovery.
The effectiveness of the disaster recovery process established in collaboration with the customer is tested within the framework of several test runs, before the emergency support is put into operation.
Setup and test phase
Establishment of requirements / service-level agreements
Definition of the process and the responsibilities
Creation of the design specifications
Implementation of the specifications
Test run and pilot phase
Practical test, piloting, operational emergency support
Acceptance and processing of incidents
Analysis of errors and error correction
Replacement of defective components
Our technical expertise
SilverEngine has decades of experience in 3rd level technical support as well as emergency support for switches.
SilverEngine possesses a mobile, air-conditioned EWSD container, which can be brought to the required location within a very short time and - if requested by the customer - maintained as an EWSD emergency system. The setup and the deployment scenario are individually coordinated with customers. Without an "emergency", the EWSD system is also used as a test facility.