Analysis of subscriber experience and IoT device performance across the network
Mobile and Fixed IP Networks services are a commodity today. If a subscriber is not satisfied with the service quality offered, he or she is likely to change the provider. Competing by providing best network service quality to your subscribers is a must to reduce churn and to win new customers.
Our use case portfolio provides a set of predefined KPIs for VoNR and VoLTE including detailed insights about speech quality correlated with C-plane events. In 5G NSA and SA eMBB use case we provide application performance insights including speed test detection.
Would you like to explore additional insights? Collaboratively, we define the most appropriate KPIs that best suit your specific requirements.
Furthermore, we don't simply supply you with the appropriate tool to evaluate subscriber experience; we also guide you through the KPI analysis process while offering concrete recommendations for User experience improvements.
Our service portfolio offers actionable insights to derive measures for targeted infrastructure investments.
We believe in providing meaningful details at the level you need. Our KPIs are always aggregated bottom up from every single subscriber or IoT device.
Aggregation in this way allows for a step wise drill-down capability, from Network level down to details for every single subscriber or IoT device either by using Web GUI or querying our open Database.
We analyze network data to calculate various service experience KPIs using a Network Probe. The probe can be either an already deployed probe in your network, one offered directly from SilverEngine or through our technology partner Cubro.
Our solution is the basis for Service Operating Center (SOC). Traditional OSS systems provide a limited, often aggregated, vendor specific view.
Our approach is vendor and application independent focused around offered services. SOC opens a path to continuous, fact-based subscriber service experience improvements.
Our network services
Depending on your focus, we are offering several Subscriber Experience Analytics (SEA) and IoT modules accompanied with capturing relevant network data and analytics services targeting your needs.
Continuous service improvements
In order to succeed on your journey towards improved subscriber experience or reduce the occurrence of SLA breaches for critical IoT devices, one needs to set business objectives and appropriate target threshold levels. Relevant analytics results and insights can be used to targeted continuous service improvements.
The readiness and willingness for continuous improvement within the organization is essential to achieve improved customer experience.
Machine learning for deeper insights
Machine Learning is used get deep insights and automatically highlighting what and where network optimizations should be carried out or which subscribers require immediate attention minimizing or preventing churn. For IoT devices it means to take actions before breaching SLAs to avoid critical incidents.
We offer a close loop solution to visualize the results of your actions in order to see true improvements down to every single subscriber or IoT device.
Dashboards for transparent monitoring
Customer complains about poor service and network experience can be validated with a mouse click in the Customer Care module. It offers further drill down possibilities to troubleshoot the issue pathing a way for solving the issue using real data insights instead of assuming and guessing.
Our solution is also providing insights for marketing department to take actions such as creating targeted and meaningful campaigns.
Call flows and KPIs
Drilling down to message flow and protocol level is possible with our Call Tracer Tool. It gives an overview of messages, correlating messages to a single subscriber, identifying procedures across domains and protocols. Highlighting errors facilitating troubleshooting per subscriber, protocol or logical 3GPP interface and offers more than 10x faster root cause identification.
Subscriber experience analytics (SEA) module
Continuous improvement process
Machine learning for deeper insights
5G analytics: Overview of available dashboards
Usage dashboard: Monitoring user behaviour
Deep understanding of Customer Experience Management and which KPIs are driving user experience
Expert in 5G and VoNR/VoLTE
Experience in the telco domain such as 5G and VoIP services - VoNR/VoLTE
True actionable insights of Subscriber Experience or IoT device performance
Automated summary of insights with recommended actions using Machine Learning
Flexible & open data model
Open Database and data model for ad-hoc queries, custom KPIs and custom analytics on the fly or further script/API access and processing
Flexibility – ability to work with different network probe vendors
Experience in implementing Subscriber analytics for new Service Introductions for pioneer Tier-1 operators
Analytics solution for mobile operators
Implementation of CEM, MBB and VoLTE and 5G Analytics solution for mobile operators
Hands-on experience with multiple network probe vendors
Insights across domains E2E
5G SA commercial deployments are growing – mandatory services like VoIP in 5G (VoNR) must perform better or at least as good as in EPC/LTE (VoLTE) – we provide insights in both domains for easy insights and comparison
Experience in using machine learning algorithms on Subscriber data from core and radio network
Understanding of the relevant technologies and its applicability to problem solutions, beyond the hype
20+ years in the Telco industry
Over 20 years experience in the Telco domain, fixed and mobile including VoIP protocols like SIP and RTP
Our service and
To be able to gain and leverage the analytics insights, we offer you an all-in-one service and product package. These offerings will be customized to your individual needs and requirements. Our product range includes the following software solutions: Call Tracer and Analytics tools.
Gain valuable insights into subscriber experience with our analytics solution. Our tool can seamlessly integrate with any third-party network probe vendor and be enhanced with supplementary data, such as Cell Trace or CRM data. The most crucial KPIs related to your network quality are presented on user-friendly dashboards.